Background
The Maple Leaf Inn, a 150-room mid-sized hotel located in Vancouver, Canada, faced multiple operational challenges:
- Security Risks – Incidents of theft in the lobby, parking lot, and storage areas.
- Limited Visibility – Traditional cameras provided limited coverage and poor low-light performance.
- Front Desk Disputes – Difficulties verifying check-in/check-out times and guest interactions.
- Unoptimized Staffing – No accurate data on peak lobby traffic or service demand patterns.
Solution by TDD Solution
TDD Solution implemented a bi-spectrum AI-powered surveillance system integrated with the hotel’s existing management infrastructure.
1. AI-Powered Video Surveillance
- 6MP HD + Thermal Bi-Spectrum Cameras deployed in the lobby, parking lot, hallways, and entrances.
- Clear images in all lighting conditions, including low light and challenging weather.
- Intelligent detection of suspicious behaviour, loitering, and unauthorized access.
2. POS & Front Desk Integration
- Cameras linked to the hotel’s front desk POS/management terminals.
- Automatically overlay transaction details (check-in/out, payments, service charges) on the live video feed.
- Quick resolution of billing disputes and improved accountability at reception.
3. People Counting & Heat Mapping
- AI people counting sensors installed at main entrances and lobby.
- Provided accurate data on guest flow and occupancy trends.
- Allowed management to optimize staffing schedules during peak hours and reduce wait times.
4. Remote Monitoring & Mobile Alerts
- Managers can view live and recorded footage via secure mobile and desktop applications.
- Instant push notifications for intrusion, fire alarms, or emergency events.
Results
- Reduced Theft & Security Incidents – Lobby theft incidents dropped by 70% within 3 months.
- Improved Guest Satisfaction – Faster check-in/out processing and swift dispute resolution.
- Optimized Operations – Staff scheduling improved based on real foot traffic data, reducing idle time.
- Enhanced Brand Image – Guests felt safer and rated the hotel higher in online reviews.
Conclusion
By combining AI surveillance, POS integration, and people counting analytics, TDD Solution helped Maple Leaf Inn achieve a safer environment, operational efficiency, and better guest experiences.
This solution demonstrates how modern surveillance is not just about security—it’s a strategic tool for improving hospitality management in Canadian hotels.